Willowbrook Delivery Chemist. Unit 6a Craster Street, Sutton in Ashfield, Nottingham. NG17 5AG

Willowbrook Delivery Chemist

Repeat Prescriptions

To order your Repeat Prescription:

  • Call us on 01623 558644
  • Order online 24 hours a day using the button below:

Online Prescription Manager

Important Notes

We strongly recommend you request your repeat prescription a minimum of 5 working days before you run out of your medication.

If you have less than 2 days supply, please contact your surgery directly and ask for an urgent prescription to be issued to us.

If you are a regular patient with us and have been consistently receiving your medication from us, we may be able to provide an “emergency supply” (For certain medication only and at the discretion of the responsible Pharmacist on duty). Please speak to the Pharmacist about this.

Order your Repeat Prescription online with us and we will arrange to collect your Repeat Prescription from your Doctors’ Surgery and have them delivered to your home or work address (subject to restrictions).

Please select the delivery option when ordering online or ask a member of staff when ordering by phone.

How it Works

  1. Click the button above
  2. Login or register your details for a FREE prescription manager account
  3. Select or enter the medication you require from your repeat prescription list
  4. Your medication will usually be ready in around three working days.

Paying for Your Medication

If you pay for your prescriptions, once we have confirmed with your doctor that we can dispense the prescription, we will contact you by telephone to take payment over the phone for your repeat prescription.

Delivery Details

All of our prescriptions are delivered using a tracked and signed service. Someone will need to be at the delivery address to sign for your medication.

Other Information

If for any reason we are not able to organise a repeat prescription for your medication with your doctor, we will inform you as soon as we have been made aware of this by the surgery. Please remember, repeat prescriptions are issued by your doctor and your doctor has complete discretion as to whether to issue the repeat prescription or not.

Possible reasons for not being able to organise your repeat prescription:

  • The Doctor may wish to see you for a consultation prior to issuing a repeat for your medication.
  • The request may be refused if your are ordering too early.
  • You Surgery has not received notification from you that we are your nominated Pharmacy (If you have completed the online EPS nomination we will organise this with the surgery for you.)

Although we make every effort to get your prescription organised in the time frame we have specified, we are dependant on your doctors surgery issuing us with a prescription. We cannot guarantee that your medication will be ready to collect.

Repeat Dispensing

We can dispense Repeat Dispensing prescriptions issued by your doctor. This service is different from a normal repeat prescription as your doctor does not need to be contacted every time you need your medication. For further information please contact us or ask a member of our Pharmacy Team